How long does it take for delivery?
1-2 days from order received for express shipping
2-4 days from order received, depending on if you are in a metropolitan area.
Can I track my item?
Yes you can, via the Australia Post link that is sent after your order
What's your return policy?
We are happy to offer a store credit, exchange, or refund on the product you've purchased from Luxury haircare, please contact us within 90 days of the purchase date.
*Please note that to ensure the safety and wellbeing of staff, and minimise any possible spread of COVID-19, all returning and incoming deliveries will now be quarantined for 24 hours before being processed. We apologise for any inconvenience this may cause and will process all returns as soon as possible.
I Ordered the wrong Product / Incorrect Product
If you've had a change of mind or have accidentally ordered the wrong product, we will need the product returned to us unopened, unused, and in the original packaging. For an incorrect item, please contact us within 5 days of delivery.
Damaged or Faulty Product
If your ordered product is faulty or damaged, please contact us with a detailed description of the fault or damage incurred. Please send a photo if possible, showing either the damage or fault. I a video better displays the issue, then please keep it under 20 secs and not is hi resolution if possible.
Do you deliver on Weekend?
No, our courier company do not offer the service to deliver on weekends currently.
Are you a sustainable business?
Yes. The environment is at the forefront of all decisions made at Luxury Haircare; we believe in utilising all sustainable options in our business. We are part of a program called Sustainable Salons Australia. We recycle and repropose 90-95% of all of our waste. We also use Hero Packaging for our mailers and deliveries. Hero packs are doubled stripped and can be reused after you receive your product, more importantly they are approved by the Australian BioPlastics as home compostable.
The products we stock are mostly from sustainable companies (85%). The companies we partner with who have strong environmental and sustainable programs themselves are Kevin Murphy, Davines, Alterna & Balmain Hair Couture.