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Home Return & Exchange

Return & Exchange

Return & Exchange

90-DAY RETURNS POLICY

*Please note that to ensure the safety and wellbeing of staff, and minimise any possible spread of COVID-19, all returning and incoming deliveries will now be quarantined for 24 hours before being processed. We apologise for any inconvenience this may cause and will process all returns as soon as possible.

Can I return something I've purchased?

We are happy to offer a store credit, exchange, or refund on an item you've purchased from us - simply contact us within 90 days of your order date.

Please note, if you are returning multiple items from different orders, these items must be sent back separately in order for our Returns Team to accurately process your return.

Change of Mind

If you've had a change of heart about an item you have ordered, we'll need to receive it back to us unopened and unused, in the original packaging.

Faulty Item

If the item you have received is faulty, please contact us with a detailed description of the product fault, and a photo if possible.

Allergy Return

In the rare instance you've had an allergic reaction to a product, please take a photo of the reaction and discontinue use of the product immediately.

Allergy returns must be less than 20% used upon arrival back with us.

Incorrect Item/Damaged on Arrival

If you have received an item that isn't what you ordered, or it arrived damaged, please take a photo and contact us within 7 days of delivery.

Please don't dispose of the item until we've had a chance to chat with you!

Here's how it works

1. Get in touch

To request a return, please email us with your name, order number and reason for returning to info@luxuryhaircare.com.au

Please ensure this email is submitted before sending your item back to us - it makes the process a lot easier.

2. We'll get back to you

One of our Customer Service team members will contact you with instructions on how to return your item back to us.

3. Pack & Send

Pack up your item carefully, so it reaches us safely . You can re-use your  packaging, or a similar sized box if you no longer have it.

Drop the parcel off at either an Australia Post Outlet.

4. Then what happens?

Returns from metro areas usually arrive to us within 7 business days, and can be longer from regional or remote areas. We will process your exchange, refund or store credit within 5 business days of your return arriving back to us.

We'll be in touch as soon as your return is complete.

 

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